Why do I keep failing the verification process?

 

Please reach out to [e-mail] or see the suggested tips below.

1. For a Govt ID:

• Ensure that the selected ID type matches the ID uploaded

• Ensure that ID is not expired

• Ensure that the country matches the current location

• Ensure the text on the ID is clear and readable

• Ensure the photo of your face on the ID is obvious

• Reduce glare by moving away from direct light

• Ensure the ID is not cut off or obstructed by your finger

• Ensure the image is not blurry

• Try another ID document type if available

2. For a Selfie video:

• Do not wear your glasses

• Reduce glare by moving away from direct light

• Ensure your face is visible and well-lit

• Ensure you turn your face left and right slowly

3. If you're experiencing an issue with the camera, check your device settings:

• Go to Settings on your device

• Go to Apps

• Find the app that you wish to enable camera permissions for

• Find the App Settings and allow camera permissions